In-Person Amazon Fulfilment Centre Tours
How does an Amazon warehouse really work?
Come meet us and find out for yourself! Did you know that Amazon fulfilment centres are far more than a traditional warehouse? Some of our buildings are as large as 28 football fields, and can hold millions of products at one time. They are bright, huge buildings with orange robots transporting towers of goods, miles of conveyor belts carrying inventory in every direction, and shipping labels practically flying onto boxes, blown by puffs of air. On a tour, you will see how products in your online shopping cart get from Amazon to you. It’s a symphony of people and technology that allows us to deliver orders quickly and efficiently to customers around the world.
Cutting-edge technology
Amazon Tours allow you to see different types of robots in action and explain how they make the fulfilment process more efficient! Robots not only benefit the people who work alongside them, by reducing the distance we walk. They also improve the shopping experience for our customers by allowing us to hold more inventory and process orders more quickly.
The robots are incredibly smart, but they aren’t competing for jobs—they’re creating them. Robots enable more inventory to pass through our fulfilment centres, which means more employees are needed for handling that inventory. Since 2012, we have added tens of thousands of robots to our fulfillment centers, while also adding hundreds of thousands of full-time jobs globally.
The robots are incredibly smart, but they aren’t competing for jobs—they’re creating them. Robots enable more inventory to pass through our fulfilment centres, which means more employees are needed for handling that inventory. Since 2012, we have added tens of thousands of robots to our fulfillment centers, while also adding hundreds of thousands of full-time jobs globally.
Come meet Amazon, in person!
You will meet the people working to fulfill customer orders and learn about the benefits and professional development opportunities available for Amazon employees. One highlight is Career Choice, a program that pre-pays tuition and fees for coursework in high-demand career areas.
Tour Guides are all actual Amazon employees that work at the fulfilment centres in a variety of roles and can speak to what it’s like to work at Amazon based on their firsthand experience.
Tour Guides are all actual Amazon employees that work at the fulfilment centres in a variety of roles and can speak to what it’s like to work at Amazon based on their firsthand experience.
Start your tour
Select from the list of our available locations below to see details and schedule a tour
Australia
NSW
Know Before You Go
Tour Duration
Each tour is approximately 45-60 minutes long and covers between 1-2 km. Tour routes may involve walking up and down multiple flights of stairs. We recommend bringing a clear water bottle that can be refilled at water stations along the route.
Arrive Early
Early arrival is strongly recommended. Plan to arrive 15 minutes prior to your tour. If guests do not arrive on time, the tour will start without you. Once the tour has begun, guests will not be able to join the tour.
Attire
To ensure the safety, comfort, and security of all guests, we require visitors to follow our dress code while participating in warehouse tours. Guests must wear flat, closed-toed, and closed-heeled shoes (no sandals, clogs, Crocs, or high heels). We recommend comfortable shoes or runners.
Long pants are recommended for additional protection. Shirts must have sleeves (short or long). Visitor badges must be worn at all times for security and identification purposes (Amazon will issue breakaway-type lanyards upon check-in). Long hair must be pulled at or above shoulder length. Loose-fitting clothing and accessories (such as long-hanging jewelry, scarves, or ties) are not permitted. Headscarves worn for religious reasons are permitted but must be tucked in securely. Other attire or head coverings worn for religious reasons are permitted, provided they do not create a safety hazard.
Not Permitted: Sandals, clogs, Crocs, high heels, or other unstable footwear. Offensive or revealing clothing.
Our warehouse is an active work environment with moving equipment, shelving, and uneven surfaces. Appropriate attire, identification, and footwear help reduce the risk of injury and ensure security.
Visitors who do not meet these requirements will not be permitted to join the tour.
Long pants are recommended for additional protection. Shirts must have sleeves (short or long). Visitor badges must be worn at all times for security and identification purposes (Amazon will issue breakaway-type lanyards upon check-in). Long hair must be pulled at or above shoulder length. Loose-fitting clothing and accessories (such as long-hanging jewelry, scarves, or ties) are not permitted. Headscarves worn for religious reasons are permitted but must be tucked in securely. Other attire or head coverings worn for religious reasons are permitted, provided they do not create a safety hazard.
Not Permitted: Sandals, clogs, Crocs, high heels, or other unstable footwear. Offensive or revealing clothing.
Our warehouse is an active work environment with moving equipment, shelving, and uneven surfaces. Appropriate attire, identification, and footwear help reduce the risk of injury and ensure security.
Visitors who do not meet these requirements will not be permitted to join the tour.
Children
We welcome young visitors to experience our warehouse tours; however, for safety and security reasons, the following rules apply to all minors (under age 18).
The minimum age for tour participation is 6 years old. Children younger than 6 years old will not be permitted on tours. All minors must be accompanied by a responsible adult (age 18 or older) who presents a valid government-issued photo ID at check-in. For groups of children, there must be at least 1 adult for every 10 minors in attendance. Accompanying adults are responsible for the behavior, safety, and supervision of minors at all times during the tour. Our warehouse is an active environment with moving equipment and machinery. For the safety of all guests, minors must remain with their group and follow all safety instructions from our tour staff. Children must be able to walk the tour route without assistance and wear required safety attire (see Attire). Guests who do not meet these requirements will not be permitted to join the tour.
The minimum age for tour participation is 6 years old. Children younger than 6 years old will not be permitted on tours. All minors must be accompanied by a responsible adult (age 18 or older) who presents a valid government-issued photo ID at check-in. For groups of children, there must be at least 1 adult for every 10 minors in attendance. Accompanying adults are responsible for the behavior, safety, and supervision of minors at all times during the tour. Our warehouse is an active environment with moving equipment and machinery. For the safety of all guests, minors must remain with their group and follow all safety instructions from our tour staff. Children must be able to walk the tour route without assistance and wear required safety attire (see Attire). Guests who do not meet these requirements will not be permitted to join the tour.
Identification
Upon your arrival, your tour leader will ask for a government issued photo ID. Please ensure that guest information submitted during sign-up matches the guest ID. Guests under the age of 18 are not required to provide any form of identification.
Guest Registration Required
Guests must sign up for the tour prior to arrival. Walk-ins will not be admitted into the tour.
Accessibility
To request a specific accommodation for a tour, please submit a request via the Amazon Tours Help Centre ahead of registration to confirm we can support.
Service Animals
Pets are not authorised on the tour. Service animals are permitted in all public areas and on the tour. Service animals are dogs that have been individually trained to do work or perform tasks for the benefit of an individual with a disability and does not include emotional support, comfort, or companionship animals.
Language
Tours are conducted in the local language. Sign Language support is available with at least two weeks advanced notice.
Photography
Mobile phones are not allowed on the tour, and still photography is only permitted in designated photo spots in our lobbies. We ask that you leave your mobile phones at home or in a vehicle; if you are unable to do so, we will provide a secure location for you to leave your cell phone and other personal belongings for you to collect after your tour.
Items Allowed on Tour
You may bring your wallet, keys, and transparent water bottle on the tour. We ask that you keep all mobile phones, bags, and backpacks at home or in a vehicle, unless medically necessary. If you cannot leave these behind, our team will provide a safe location for you to leave these items for the duration of your visit. Outside food and drink will not be permitted.